Frequently Asked

Yes we ship worldwide with phytosanitary certificate, Shipping rates vary depending on what country you live in, All available options will be shown to you during checkout

We make every effort to ship all orders within 2-5 business days.
Once your order is shipped it is typically delivered within USA / UK 3-5 business days. Other countries take 5-7 days. There may be additional carrier delays. Business days are Monday through Friday excluding holidays.
Inclement weather and holiday shipping traffic are not factored into delivery times and may cause additional delays.
We are not responsible for packages returned to us by the carrier due to incorrect or incomplete address or delivery information.

If you feel all or part of your order has arrived damaged, please be sure to follow the steps below to apply for a refund or replacement. Once we have received ALL of the requested information, your case will be reviewed within 48 hours. If a refund or replacement is approved, you will be notified by email shortly thereafter.
1. Within 24 hours of receipt of your package, please email 3 photos of the damaged plant or pot as described below, as well as a photo of the shipping box to [email protected]
2. Please include your order number in your email.
We are not responsible for packages returned to us by the carrier due to incorrect or incomplete address or delivery information.if your address is incorrect or incomplete contact us We make every effort to make it correct 

Please contact us within an hour of order placement at [email protected] if you need to cancel an existing order. We will make every effort to accommodate your cancellation request but cannot guarantee that we will be able to do so.

Please contact us at [email protected] within an hour of order placement if you need to change the shipping address for an existing order. We will make every effort to accommodate your request but we process orders quickly and cannot guarantee that we will be able to change the shipping address.
We are not responsible for packages returned to us by the carrier due to incorrect or incomplete address or delivery information.

To check on the status of an order, sign into your account using the email address and password entered during checkout. Click “ORDERS” from the menu.
It is common for most shipping carriers NOT to scan packages except at the point of origin, which generally occurs within 24-48 hours after shipment. Tracking information may therefore be delayed or limited, even though your package is on its way to you.

Occasionally UPS, ARAMEX, and DHL will lose a package. If your package is not delivered to you within 10 business days after it has shipped, please email or message us on Instagram [email protected] 

@indoorsplant

We accept PayPal, TransferWise, and major credit cards. Also, we are accepting Bitcoin Cryptocurrency 

Both our greenhouses & shipping facility are located in Sri Lanka
If you plan to visit @srilanka we do offer Greenhouse Tour 

We do our best to ship orders within 3-5 days of purchase, however, our timelines on shipping do fluctuate throughout the seasons. We always provide an accurate and updated timeline via email in your order confirmation. This gives our team plenty of time to be sure we’ve picked out the best plants in our greenhouse, that they’re inspected and treated to prevent bugs or disease, and are packaged safely for their trip to your home.

We also do our best to send out updates on orders that begin to exceed what we communicated to you and we appreciate your patience.

If you have a specific timing request, simply reply via email to your order confirmation and we’ll do the best we can to help.

Yes we are packing for cold weather and we guaranteed your plants received in good condition

I accept returns or exchanges if contacted via email or dm within 1 day of your package’s delivery date. Items must be sent back and received by me within 10 days after its delivery in order to be eligible refund or exchange.

Conditions of Return

Buyers are responsible for return postage costs. Items returned not in original condition will not be refunded or offered exchange.

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