Brief list of FAQs
Do you Ship Internationally?
Yes, Shipping rates vary depending on what country you live in, All available options will be shown to you during checkout
How long will it take to receive my order?
We make every effort to ship all orders within 3-5 business days.
Once your order is shipped it is typically delivered within USA/UK/UAE 3-5 business days. Other countries take 5-7 days. There may be additional carrier delays. Business days are Monday through Friday excluding holidays.
Inclement weather and holiday shipping traffic are not factored into delivery times and may cause additional delays.
We are not responsible for packages returned to us by the carrier due to incorrect or incomplete address or delivery information.
My Packages Lost?
Occasionally UPS, ARAMEX, and DHL will lose a package. If your package is not delivered to you within 10 business days after it has shipped, please email or message us on Instagram [email protected]
Where will my plants’ ship from?
Both our greenhouses & shipping facility are located in Sri Lanka
If you plan to visit @srilanka we do offer Greenhouse Tour
When will my plants ship?
We do our best to ship orders within 3-5 days of purchase, however, our timelines on shipping do fluctuate throughout the seasons. We always provide an accurate and updated timeline via email in your order confirmation. This gives our team plenty of time to be sure we’ve picked out the best plants in our greenhouse, that they’re inspected and treated to prevent bugs or disease, and are packaged safely for their trip to your home.
We also do our best to send out updates on orders that begin to exceed what we communicated to you and we appreciate your patience.
If you have a specific timing request, simply reply via email to your order confirmation and we’ll do the best we can to help.
It's cold where I am, will my plants be safe?
Yes we are packing for cold weather and we guaranteed your plants received in good condition
Packed & Shipped with Care
After your order has been selected and inspected, it heads to our Shipping Team to be packed and shipped safely. We take pride in sending the plants we grow direct to you, From Our Greenhouse to Your House
Hand Selected & Inspected
We grow thousands of plants every single year, but every week, our teams pick out only the BEST from what’s now ready to ship so you get the freshest plant possible